Tuesday, July 24, 2007

From the uh-oh department:

In an entry yesterday, we told you that we don't see Royal Caribbean's new smoking/nonsmoking policy being successful because we don't see it satisfying either smokers or nonsmokers.

Since it doesn't change anything until January at the earliest, one problem we didn't see coming was cancellations. We assumed that anyone already unhappy could cancel if they wanted to since January is six months away, and those bookings wouldn't be subject to a penalty.

There is one woman posting, to a bulletin board from the UK, who doesn't like the new policy and wants to cancel. Apparently, deposits for UK customers are nonrefundable once made, and Royal Caribbean won't waive the penalty for her - and she's mad!