Update May 19 - Costa has decided to terminate the voyage and is finalizing plans to fly passengers home. Updated compensation plans have not yet been finalized. We will have further details on Tuesday.
For you information, please find below a statement by Costa Crociere about a technical problem involving Costa Deliziosa at Valencia port:
Genoa, May 19th 12.30pm - Costa Crociere confirms that on Sunday 18 evening around 6pm LT while she was berthed in Valencia as per her planned itinerary, Costa Deliziosa experienced a technical failure which impacted on timing of scheduled departure. Guests on board were duly informed and at no time was the safety of the ship or the Guests ever put at risk. The technical personnel intervened immediately and after few hours restored the electrical power supply and all essential services. All the relevant authorities have been promptly duly informed.
The causes of the technical problem occurred are still under investigation and specialized technicians are on site. Since safety is Company’s number one priority and in order not to expose our guests to unacceptable delays and additional discomfort given the required timing for fixing the problem occurred , the company has offered to Guests on board alternative complimentary shore activities for today May 19 in Valencia. Moreover Costa Crociere is on site through its appointed Care Team to providing full assistance and reduce guests discomfort as much as possible. In addition the Company has also planned return charter flights to Rome and Genoa for Tuesday, May 20 for those guests supposed to disembark ending their cruise. Special re-protection plans have been put in place, in order to let Guests to reach the final destination or hotel, on the basis of special individual needs.
Costa Cruises is deeply sorry for what has occurred and will recognize to guests on board Costa Deliziosa a refund of 50 % of the cost they paid for the cruise and a credit of 100 € per person on the expenses incurred on board (and the complimentary shore activity in Valencia May19). Guests on board are appreciating the extension of call in Valencia offered by Costa and the atmosphere on board is calm.
Costa Crociere is also informing future guests supposed to start the cruise in Civitavecchia on May 20, that Costa Deliziosa will not be able to embark them on the scheduled timing (May20). The company is intensively working to set alternative options to make sure its guests can still enjoy their planned holidays through an appropriate solution, which will be fixed and communicated over the next hours.
Source: Costa Crociere
