Part of launching a new product is getting feedback from customers and finetuning it after the launch. Fathom is doing that aboard their cruises from Miami to Cuba.
"We have been listening to our travelers and creating new experiences onboard based on their feedback to facilitate rich immersion and to provide more robust insight into the culture and people of Cuba," said Fathom president Tara Russell.
The complete story appeared in the June 29 edition of Cruise News Daily.
