Wednesday, May 27, 2015

Allure's New Suite Facilities

Last week we told CND subscribers about the new facilities added to Allure of the Seas during its recent dry dock. Several of them were expanding and enhancing Royal Caribbean's suite product. These are two of them.

The new suite lounge aboard Allure of the Seas

The Coastal Kitchen restaurant exclusively for suite passengers aboard Allure of the Seas

Photos courtesy of Royal Caribbean International. All rights reserved. May not be copied or used without permission.

Carnival Names New Trade Sales VP

Perez Named Vice President of Trade Sales and Marketing at Carnival Cruise Line

MIAMI (May 27, 2015) – Adolfo Perez, a 33-year veteran of Carnival Cruise Line, has been named the company’s vice president of trade sales and marketing.

In this role, Perez will be responsible for Carnival’s business development teams and trade marketing functions. Perez starts his new position June 2 reporting to Lynn Torrent, Carnival’s executive vice president of sales and guest services.

“Adolfo is a seasoned travel professional with a true passion for cruising and an appreciation for the valuable and important role that travel agents play in the cruise-selling process,” said Christine Duffy, Carnival’s president. “We considered both internal and external candidates for this role and felt that Adolfo’s years of experience in the industry and his commitment to the agency community made him the best fit for the job. I am confident that his outstanding leadership skills will serve the trade and our team of sales professionals in the field very well,” she added.

Perez’s experience includes serving as managing director of the company’s UK office where he established Carnival’s travel professional sales network and led the line’s strategic growth initiatives in that country, while overseeing all trade engagement and sales and marketing efforts. He will continue to serve as head of commercial operations for Carnival’s UK business in his new role.

Perez joined Carnival in 1982 as an embarkation agent and has held multiple managerial positions within the company’s reservations and sales departments over the past three decades, including vice president of reservations sales, overseeing the line’s reservations contact centers where he developed many relationships within the travel agent community. He most recently served as the company’s vice president of new markets and new product marketing.

“Working with travel agents for the better part of three decades has provided me with keen insight into the tremendous impact of agents on the overall success of our business,” Perez said. “I am thrilled and honored to lead the best sales organization in the travel industry as we continue to work with agents in developing new and innovative ways to grow their business,” he added.

A resident of Miami Beach, Fla., Perez earned a master’s degree in business administration from Florida International University in Miami, as well as a Certified Travel Counselor (CTC) designation from the Institute of Certified Travel Agents (ICTA).

Source: Carnival Cruise Line

James Heaney Appointed CFO of Carnival Brand

Heaney Appointed Chief Financial Officer at Carnival Cruise Line


MIAMI (May 27, 2015) – James Heaney, an experienced financial executive with more than 25 years in the cruise and hospitality industries, has been named senior vice president and chief financial officer for Miami-based Carnival Cruise Line, the world’s largest cruise operator.

In this capacity, Heaney will be responsible for all of the company’s financial, accounting and information technology functions. He joins Carnival June 22 reporting to President Christine Duffy.

“Jim is the ideal candidate for this role, previously holding key leadership positions in a wide range of well-known cruise and hospitality brands, as well as global experience in finance, revenue management, IT and travel operations, all of which will be a tremendous asset to our company,” Duffy said.

Before joining Carnival, Heaney spent three years as CFO for SeaWorld Entertainment, Inc., responsible for overseeing the company’s financial organization. He previously held a number of executive financial positions, including CFO and senior vice president of finance and travel operations, at Disney Cruise Line where he worked for 17 years. Prior to that, Heaney held various financial posts at Royal Caribbean Cruises, as well as Pueblo International, which operated a large Florida-based grocery store chain, and Gould, Inc., a manufacturer of super mini-computers used primarily for military application.

Heaney earned a bachelor’s of science in business administration from Texas Tech University as well as a master’s of business administration from the University of Florida.

Source: Carnival Cruise Line

Tuesday, May 26, 2015

Norwegian Listened and Norwegian Heard Their Customers

Norwegian Cruise Line sent a letter out to travel agents this afternoon telling them that the line’s month-old policy prohibiting passengers from taking food from a restaurant to their stateroom has been rescinded. The reversal comes as a result of feedback from their customers.

The complete story appeared in the May 26 edition of Cruise News Daily.

Six Years Early

Have you wondered why more and more ships are going to Australia? The number of Australians going on cruises is growing by leaps and bounds. That’s why.

The figures have just been finalized, and the country has passed an important milestone. In 2014, more than a million Australians took a cruise vacation.

Details appeared in the May 26 edition of Cruise News Daily.