P&O Australia Cancels Pacific Jewel Sailings - Taking it right to the customers

P&O Australia canceled two additional sailings of Pacific Jewel today. CEO Ann Sherry took to You Tube to explain the situation to customers.



While the message will be upsetting to the customers who are affected, we expect they will feel better about it having heard the CEO tell them, we are to presume in her own words, what went into the decision and an apology.

With cruise lines trying to figure out how to embrace social media (and the internet), we look for this to be something you are going to see used a lot in the future. P&O Australia should be congratulated for being the first.


The complete article appeared in the October 27, 2010, edition of Cruise News Daily.

The Curtain Rises - Disney Reveals Musical Shows

Disney is an entertainment company, and they are big on imagination, so one of the most anticipated announcements about Disney Dream has been the one that describes the production shows that will be aboard when the ship enters service in January. And today that day came.

The complete article appeared in the October 26, 2010, edition of Cruise News Daily.

STX Turku, NCL readies IPO, St. Thomas delays, Celebration Cruise Line's first winner, American Safari goes to Hawaii, an exceptional offer from MSC

CND subscribers read about a lifesaver for STX Turku ... NCL's IPO ... late arrivals in St. Thomas caused by the pilot boat crews not showing up for work ... a $10,000 winner every month aboard Celebration Cruise Line ... NCL gets some competition in Hawaii as American Safari schedules 7-day itineraries ... an exceptional offer from MSC where you buy one cruise and get another free.


Details of these items appeared in the "Other Things You'll Want to Know" column in the October 26, 2010, edition of Cruise News Daily.

The Announcement You Knew Would Come - NCL Orders Two Vessels from Meyer Werft

By Norwegian Cruise Lines' own admission today, it was a poorly-kept secret, but they have ordered two new ships from Meyer Werft. As far back as June, Meyer's CEO Bernard Meyer was seen with NCL CEO Kevin Sheehan aboard Norwegian Epic during its introduction, and even before that there was talk in the industry of NCL shopping yards for a rumored order.

So today, NCL made it official that they have sealed the deal with Meyer for two ships of a new class, slightly smaller than Norwegian Epic, for delivery in April 2013 and the spring of 2014.


The complete article appeared in the October 25, 2010, edition of Cruise News Daily.

HAL's New Dining Option to Run "Cirque-les" around the Competition

With upscale dining options such as Chef's Tables all the rage on mass market and premium lines, Holland America Line seems to have found a new one that will supplement those they already have.

The line has entered into an exclusive agreement with Le Cirque restaurants to bring the establishment's cuisine and experience aboard the Holland America fleet. It will be offered at least once each cruise in the Pinnacle restaurant.


Details appeared in the October 25, 2010, edition of Cruise News Daily.