Rapidly expanding luxury line creates new position to enhance and ensure ultimate guest experience
LOS ANGELES, April 25, 2016 – As it continues the most significant brand portfolio expansion in luxury travel and hospitality history, Crystal Cruises is also expanding its executive bench power. The line today announced the appointment of longtime luxury cruise industry executive Christian Sauleau as its new senior vice president of operations and total guest satisfaction, and will report directly to Thomas Mazloum, Crystal’s chief operating officer. In this newly created position, Sauleau will oversee Crystal’s departments of marine, hotel, food & beverage, entertainment and land programs. He will also manage safety and security operations, as well as officer and crew hiring processes and development, with the goal of maintaining the line’s long-celebrated standard of excellence and guest satisfaction ratings.
“Christian Sauleau’s esteemed career boasts a wealth of industry savvy – much of it gleaned from working in direct competition with Crystal – as well as experience in launching new ships and innovative enrichment programs,” says Crystal’s president and CEO, Edie Rodriguez. “We are thrilled he has agreed to join us as we continue to grow and encounter bigger opportunities and guest offerings than ever before, as our guests’ satisfaction remains paramount.”
Mazloum adds, “With more than 25 years in the luxury cruise industry, most of that time spent as a senior executive of operations, Sauleau brings to the Crystal family an affinity for delivering award-winning experiences and services, things for which Crystal has also been recognized for more than 25 years.”
In his prior roles, he has overseen the construction and launch of several luxury ships and facilitating innovative partnerships and onboard offerings with the likes of the prestigious Le Cordon bleu culinary school in Paris and with renowned chef Paul Bocuse. His other successes have included a partnership with Jean-Michel Cousteau’s Ocean Futures Society to offer the Ambassadors of the Environment program for young travelers.
In his new position with Crystal, he will support the line’s ocean cruises, as well as Crystal Yacht Cruises, Crystal River Cruises and Crystal Exclusive Class™ ships. A native of France, Sauleau will be working closely with Crystal’s teams in its Los Angeles headquarters and Miami branch office.
Source: Crystal Cruises