Updated Statement - Sunday Morning, October 7, 2013
STATEMENT REGARDING CARNIVAL CRUISE OPERATIONS AFFECTED BY TROPICAL STORM KAREN
October 4, 2013 - 12:40 pm EDT
Carnival Cruise Lines has two ships homeported in New Orleans which are being affected by Tropical Storm Karen. Currently, the Mississippi River is closed and, as a result, the arrivals of both Carnival Elation and Carnival Conquest to New Orleans are expected to be delayed. Guests on board are being kept apprised via announcements and letters delivered to their cabins and are being provided the ability to make complimentary phone calls. Both vessels are sailing a safe and comfortable distance from the storm.
Carnival Elation operates four and five-day cruises from New Orleans and departed on its current voyage, a five-day cruise, on Monday, Sept. 30 that included stops in Progreso and Cozumel, Mexico. The ship is presently headed on a northwesterly course to remain behind and west of the storm. The ship, which was originally scheduled to return to New Orleans on Saturday, Oct. 5, will remain at sea, a safe distance from the storm, and await the re-opening of the Mississippi River. Once the river re-opens, it requires a time frame of approximately eight to nine hours to sail up river to New Orleans. Therefore, Carnival Elation is expected to dock in New Orleans on Monday, Oct. 7. The exact time of arrival is dependent on when the river re-opens.
Carnival Elation’s next voyage has been modified from a five-day cruise to a three-day Fun Cruise at Sea. Guests who opt to proceed with the cruise will receive a 50 percent refund for this voyage and a 50 percent discount toward a future three to five-day cruise.
Carnival Conquest operates seven-day Caribbean and Florida/Bahamas cruises from New Orleans. The ship departed New Orleans on its current voyage on Sunday, Sept. 29 that included stops in Montego Bay, Jamaica; Grand Cayman and Cozumel. The ship is presently headed on a northwesterly course through the Gulf of Mexico and will remain a safe distance from the storm. Carnival Conquest was originally scheduled to return to New Orleans on Sunday, Oct. 6. The ship will remain at sea until the Mississippi River re-opens. Once the river opens, given the necessary eight to nine hour transit time up river, we expect the ship to arrive in New Orleans on Monday, Oct. 7. The exact time of arrival is dependent on when the river re-opens.
Carnival Conquest’s next voyage will be modified from a seven-day cruise to a six-day cruise with stops in Key West and Nassau, The Bahamas – two of the three originally scheduled ports. Guests who opt to proceed with this cruise will receive a one-day pro-rated refund.
Given the nature of tropical weather systems, the above plans could be further modified depending on the storm’s track, speed and other factors. As always, our foremost priority is on the safety and comfort of our guests and crew. We are closely monitoring the storm, keeping our guests informed and navigating the vessels a safe distance from the weather system.
We are also mobilizing a number of additional staff who will join our current team in New Orleans. This will enable us to do everything possible to provide our guests with a high level of assistance and to minimize the inconvenience caused by Tropical Storm Karen.
Guests can receive automatic updates by signing up for text alerts. For updates on Carnival Elation, text CCL1 to CRUISE (278473) and for updates on Carnival Conquest text CCL2 to CRUISE (278473). Updates are also being posted on www.carnival.com.
Source: Carnival Cruise Lines