Monday, June 29, 2009

First-hand Account of the Royal Princess Fire

Remember Greg Surratt? He was the man aboard Royal Princess during the fire updating his Twitter account, which unwittingly was keeping hundreds, if not thousands, of people informed of what conditions were like aboard the ship, 140 characters (or less) at a time.

He's home now and has updated his blog, telling his story of his trip, the fire and his journey home.

As you can tell from his account, the emergency procedures were handled just as they should have been, and he has praise for the way Princess took care of the passengers and compensated them.

He mentions that several maritime personal injury attorneys began following his tweets. What he may not know is that they seemed to retweet his messages about the fire or things that weren't going well, but they didn't retweeted his postings that had anything positive to say about the way Princess handled it. So much for truth in tweeting.

He also seems surprised that Princess could update their website with information before the passengers had it on the ship. That speaks to miracle of modern communication and the ability it gives the home office (in California) to be very, very involved in every aspect of the ship's operation - in daily life and emergency situations.

We're glad Mr. Surratt and all the passengers are home safely. His blog is an interesting read.