NCL created the new post of VP of E-Commerce and Customer Relationship Management & filled it today with Michael Dauberman. He will report to NCL's SVP of Sales & Marketing, Scott Rogers. Rogers said that he wants passengers and travel agents visiting ncl.com to have "a superior experience" and have all of their needs met. From our perspective, that's easy: All that a website has to do is (a) work (without a lot a bells and whistles like things popping up and video welcomes) and (b) have every question we could reasonably ask be answered there and easy to find.
You can read the press release with Dauberman's background detailed on NCL's website.
