Innovative Business Approach Recognized by Professionals
Geneva, 8 September. On Thursday 4 September, MSC Cruises was awarded the Swisscom Business Award, an award dedicated to the most pioneering ICT project in Switzerland and presented by Swisscom. MSC Cruises was rewarded for its innovative approach in the project around its managed contact centre solution (MCCS).
“MSC is an impressive testimony to how technology and innovation can be used to intensify customer relationships,” said chairman of the judging panel Thomas Wirth.
Some 80 companies submitted entries for this year's Swisscom Business Award. The awards are in recognition of Swiss companies and institutions that have implemented groundbreaking ICT solutions. Manor AG, Universitätsspital Basel (Basel University Hospital), Schwyzer Kantonalbank, MSC Cruises, Loeb AG and Fondazione Ticino Cuore (Ticino Heart Foundation) all made it to the final. A judging panel made of specialists evaluated the solutions submitted by the finalists according to the criteria of business benefit, degree of innovation, technology and sustainability.
MSC Cruises wins with new sales channel
The above-mentioned jury had thoroughly studied the finalists’ contributions before deciding that MSC Cruises emerged as the winner. To improve and intensify its direct contact with clients, the company merged its contact centres in eleven global locations into a single cloud-managed solution. As the explanation for the panel's decision to grant the Swisscom Business Award to MSC Cruises, Thomas Wirth commented, “MSC has created an entirely new sales arm for new regional markets that complements its existing channels. We were impressed by the added value generated by MSC's cross-border managed contact centre solution.” 300 agents across Europe are already advising customers via the new platform. It enables the company to cater to the needs of future and potential guests over a longer time span, starting from the research stage through the booking process to the time prior to, during and after a cruise.
Targeted consulting thanks to direct customer contact
With the centralised telephone communications platform, MSC lays the foundation for implementing its corporate strategy. The focus here, alongside real-time control of the eleven European contact centres, is on strengthening direct customer contact and, above all, on enhancing a continuous and innovative customer experience.
At the end of the night, Luca Pronzati, MSC Cruises Chief Strategic Development & Sales Services Officer, declared “the Swisscom Business Award represents an achievement for all those who have worked very hard in order to make the customer journey as flawless as possible and ensure that our guests and travellers can focus on their holidays as early as possible. This project could only be implemented in such a complex and challenging international setting thanks to the long and fruitful partnership between MSC and Swisscom.”
Source: MSC Crociere
Showing posts with label awards. Show all posts
Showing posts with label awards. Show all posts
Monday, September 8, 2014
Thursday, May 22, 2014
Port of Seattle Chooses Holland America as Marine Environmental Business of the Year
Holland America Line Named 2014 Marine Environmental Business of the Year by Port of Seattle
Company praised for sustainable seafood program and natural resource conservation
Seattle, Wash., May 22, 2014 — Holland America Line was named the 2014 Marine Environmental Business of the Year by the Port of Seattle. Port commissioner Courtney Gregoire presented the award to Keith Taylor, senior vice president, fleet operations, at the Seattle Propeller Club’s Maritime Festival Lunch held Tuesday, May 13, 2014, aboard Carnival Miracle, which was docked at Port of Seattle.
The cruise line was recognized for its efforts to reduce its global environmental footprint through a series of objectives that greatly reduce consumption of fuel and water, engine emissions and generation of solid waste, along with increasing recycling across its fleet of 15 ships.
“Holland America Line is a company that takes corporate citizenship to heart, and we are honored to be recognized by the Port of Seattle for our efforts,” said Stein Kruse, Holland America Line’s president and chief executive officer. “We remain steadfast in a firm belief that we can grow our company while employing responsible business practices for sustainable ship operations — and keep improving on our efforts.”
Holland America Line also was named Environmental Business of the Year in 2010 and this year received the highest level of the Green Gateway Partner Award from the Port of Seattle in March 2014 for its use of shore power and comprehensive practices to reduce emissions. Every year Holland America Line sets goals and targets for its fleet that include decreasing fuel consumption, conserving energy, reducing the loss of refrigerant gasses, increasing recycling and decreasing water use.
The only cruise line recipient of the Rear Admiral William M. Benkert Environmental Protection Award from the U.S. Coast Guard in 2012, Holland America Line’s ships meet or exceed all provisions of the international regulations governing the environmental management of marine operations. But the company aims for superior environmental performance while operating responsibly via a firm promise to reduce all forms of pollution through improved policies, scientifically sound practices, consistent training of employees and innovative technology.
The company is among the pioneers in the maritime industry when it comes to investing in technology to reduce engine emissions while a ship is at berth. Six of the 15 Holland America Line ships — ms Amsterdam, ms Veendam, ms Noordam, ms Oosterdam, ms Westerdam, and ms Zuiderdam — use shore power at the ports of Seattle, San Diego and Port Metro Vancouver.
Holland America Line has a partnership with Marine Conservation Institute, a globally focused nonprofit organization based in Washington State dedicated to maintaining healthy, living oceans. The program includes guest and staff education, funding for marine conservation biology research, and a sustainable seafood program with environmentally responsible purchasing practices and menus that showcase sustainable seafood.
“Congratulations to the more than 16,000 worldwide employees at Holland America Line for receiving this esteemed award,” said Courtney Gregoire, co-President of the Port of Seattle Commission. “Through hard work and dedication, Holland America Line has made a true commitment to environmental stewardship.”
A Long Partnership
Holland America Line ships have been sailing from the Port of Seattle since the early 1970s. In May 2002, Holland America Line began using Seattle as a homeport for Alaska cruises. This year the company has two ships based in Seattle sailing 32 Alaska cruises from May through September.
Source: Holland America Line
Photo courtesy of Holland America Line. All rights reserved. May not be copied or used without permission.
Company praised for sustainable seafood program and natural resource conservation
The cruise line was recognized for its efforts to reduce its global environmental footprint through a series of objectives that greatly reduce consumption of fuel and water, engine emissions and generation of solid waste, along with increasing recycling across its fleet of 15 ships.
“Holland America Line is a company that takes corporate citizenship to heart, and we are honored to be recognized by the Port of Seattle for our efforts,” said Stein Kruse, Holland America Line’s president and chief executive officer. “We remain steadfast in a firm belief that we can grow our company while employing responsible business practices for sustainable ship operations — and keep improving on our efforts.”
Holland America Line also was named Environmental Business of the Year in 2010 and this year received the highest level of the Green Gateway Partner Award from the Port of Seattle in March 2014 for its use of shore power and comprehensive practices to reduce emissions. Every year Holland America Line sets goals and targets for its fleet that include decreasing fuel consumption, conserving energy, reducing the loss of refrigerant gasses, increasing recycling and decreasing water use.
The only cruise line recipient of the Rear Admiral William M. Benkert Environmental Protection Award from the U.S. Coast Guard in 2012, Holland America Line’s ships meet or exceed all provisions of the international regulations governing the environmental management of marine operations. But the company aims for superior environmental performance while operating responsibly via a firm promise to reduce all forms of pollution through improved policies, scientifically sound practices, consistent training of employees and innovative technology.
The company is among the pioneers in the maritime industry when it comes to investing in technology to reduce engine emissions while a ship is at berth. Six of the 15 Holland America Line ships — ms Amsterdam, ms Veendam, ms Noordam, ms Oosterdam, ms Westerdam, and ms Zuiderdam — use shore power at the ports of Seattle, San Diego and Port Metro Vancouver.
Holland America Line has a partnership with Marine Conservation Institute, a globally focused nonprofit organization based in Washington State dedicated to maintaining healthy, living oceans. The program includes guest and staff education, funding for marine conservation biology research, and a sustainable seafood program with environmentally responsible purchasing practices and menus that showcase sustainable seafood.
“Congratulations to the more than 16,000 worldwide employees at Holland America Line for receiving this esteemed award,” said Courtney Gregoire, co-President of the Port of Seattle Commission. “Through hard work and dedication, Holland America Line has made a true commitment to environmental stewardship.”
A Long Partnership
Holland America Line ships have been sailing from the Port of Seattle since the early 1970s. In May 2002, Holland America Line began using Seattle as a homeport for Alaska cruises. This year the company has two ships based in Seattle sailing 32 Alaska cruises from May through September.
Source: Holland America Line
Photo courtesy of Holland America Line. All rights reserved. May not be copied or used without permission.
Friday, April 25, 2014
Cruisingexcursions.com's Managing Director in Hall of Fame
Cruisingexcursions.com's Simon Purchase wins Travel's Hall of Fame - Young Entrepreneur of the Year
Thirty-one year old Simon Purchase has been announced as the winner of one of the travel industry’s prestigious Hall of Fame Awards; the awards were held last night in London at the Savoy Hotel (Thursday 24th April. 2014)
Purchase was named ‘Young Entrepreneur of the Year’ in recognition of the huge success and phenomenal growth of the company he created cruisingexcursions.com.
Managing director Purchase started crusingexcursions.com three years ago offering those booked on cruises a range of pre-bookable, competitively priced shore excursions and port transfers - an alternative to the often pricey excursions offered onboard cruise ships. Cruisingexcursions.com was launched with just 240 European excursions available at 60 Mediterranean ports and this has now grown to over 10,000 excursions offered at more than 700 ports worldwide
Purchase said: “I launched cruisingexcursions.com with £50K capital share and £100K loan capital in July 2011, after I became aware of a gap in the rapidly growing cruising market – nobody was really selling cruise port excursions – except the cruiselines – and they were making a very tidy profit on them! Within the UK and the rest of Europe there was no ‘one-stop’ product where a travel agent or a direct customer could view a cruise itinerary, or just a specific port of call, see all of the options available to them, and book their tours before departing on their cruise.”
After school Purchase did a chemistry degree at Coventry University and then worked in the travel industry for a tour operator gaining valuable experience and where he identified the gap in the cruising industry. Cruisingexcursions.com is based in Cannock in the Midlands and employs thirty-nine people.
The British Travel Industry Hall of Fame was created in 1995, ‘to honour excellence and outstanding achievement in those who have played a significant part in creating and developing the travel, hospitality and tourism industry. ‘
The Hall of Fame Awards are a fixture in the travel industry’s calendar where the best in the industry are honoured. Simon Purchase was in illustrious company with easyjet’s CEO Carolyn McCall receiving the 2014 the Business Achievement Award and The Ambassador Award for Outstanding Contribution to Sustainable Travel presented to Jane Ashton, Group Director of Sustainable Development at TUI for her dedication to sustainable travel issues.
About Cruisingexcursions.com
The online shore excursions and activities company cruisingexcursions.com was launched in June 2011 with the aim of providing reliable, shore excursions at competitive prices. The varied choice of activities include walking tours, sightseeing, luxury beach days, cultural, historical, religious, fine cuisine or simply experiencing the culture and vibrancy of a region. The company now has a choice of close to 10,000 excursions at more than 700 ports worldwide. The company is based in Cannock, Staffordshire and is headed by MD Simon Purchase who in 2014 won the travel industry’s Hall of Fame Young Entrepreneur of the Year Award.
Source: Cruisingexcursions.com
 |
| Simon Purchase |
Purchase was named ‘Young Entrepreneur of the Year’ in recognition of the huge success and phenomenal growth of the company he created cruisingexcursions.com.
Managing director Purchase started crusingexcursions.com three years ago offering those booked on cruises a range of pre-bookable, competitively priced shore excursions and port transfers - an alternative to the often pricey excursions offered onboard cruise ships. Cruisingexcursions.com was launched with just 240 European excursions available at 60 Mediterranean ports and this has now grown to over 10,000 excursions offered at more than 700 ports worldwide
Purchase said: “I launched cruisingexcursions.com with £50K capital share and £100K loan capital in July 2011, after I became aware of a gap in the rapidly growing cruising market – nobody was really selling cruise port excursions – except the cruiselines – and they were making a very tidy profit on them! Within the UK and the rest of Europe there was no ‘one-stop’ product where a travel agent or a direct customer could view a cruise itinerary, or just a specific port of call, see all of the options available to them, and book their tours before departing on their cruise.”
After school Purchase did a chemistry degree at Coventry University and then worked in the travel industry for a tour operator gaining valuable experience and where he identified the gap in the cruising industry. Cruisingexcursions.com is based in Cannock in the Midlands and employs thirty-nine people.
The British Travel Industry Hall of Fame was created in 1995, ‘to honour excellence and outstanding achievement in those who have played a significant part in creating and developing the travel, hospitality and tourism industry. ‘
The Hall of Fame Awards are a fixture in the travel industry’s calendar where the best in the industry are honoured. Simon Purchase was in illustrious company with easyjet’s CEO Carolyn McCall receiving the 2014 the Business Achievement Award and The Ambassador Award for Outstanding Contribution to Sustainable Travel presented to Jane Ashton, Group Director of Sustainable Development at TUI for her dedication to sustainable travel issues.
About Cruisingexcursions.com
The online shore excursions and activities company cruisingexcursions.com was launched in June 2011 with the aim of providing reliable, shore excursions at competitive prices. The varied choice of activities include walking tours, sightseeing, luxury beach days, cultural, historical, religious, fine cuisine or simply experiencing the culture and vibrancy of a region. The company now has a choice of close to 10,000 excursions at more than 700 ports worldwide. The company is based in Cannock, Staffordshire and is headed by MD Simon Purchase who in 2014 won the travel industry’s Hall of Fame Young Entrepreneur of the Year Award.
Source: Cruisingexcursions.com
Friday, December 20, 2013
Carnival Brands Win Award for Clean Tech Marine Solutions
Carnival Corporation named Clean Tech award winner for best marine solutions by the New Economy
MIAMI (Dec. 20, 2013) – Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the world’s largest cruise company, has been named the Best Marine Solutions Company in this year’s Clean Tech Awards by The New Economy.
The Clean Tech Awards are given out by The New Economy, a quarterly publication whose goal is to engender financial investment and encourage discussion and debate of appropriate strategies for the promotion of global economic growth. The award winners demonstrated a commitment to producing clean technology to improve the environment in 2013.
Carnival has a long tradition of making environmental sustainability and clean technology a corporate priority. This includes initiatives such as developing ground-breaking exhaust gas cleaning technology – known as “scrubbers” -- on a number of ships to reduce the amount of air emissions from using high-sulfur fuel. The scrubbers, which will be on 17 Carnival Cruise Line ships, nine Holland America Line ships, seven Princess Cruises ships and Cunard’s Queen Mary 2 by 2016, will meet and exceed the new regulations. AIDA Cruises has also announced a 100 million euro investment to protect the environment, particularly to install the scrubber technology.
“This technology is an accomplishment as well as an important milestone for our company,” said Carnival Corporation CEO Arnold Donald. “Working together with the EPA, U.S. Coast Guard and Transport Canada, we have developed a breakthrough solution for cleaner air that will set a new course in environmental protection for years to come.”
Other initiatives include Carnival’s goal to reduce greenhouse gas (GHG) emissions by 20 percent in 2015 from its baseline 2005 level. From 2005 to 2012, Carnival has reduced its emission rate by 16.7 percent, including a three percent decrease between 2011 and 2012. Carnival has installed water treatment plants on nearly half of its entire fleet of ships, and plans to install advanced versions of the treatment plants on new ship builds and will continually upgrade existing ones. It is Carnival’s corporate policy to never discharge untreated sewage, despite maritime law allowing it in specific instances.
“In the cruise industry, and truly for all industries, environmental responsibility is essential to running a successful business in the 21st century,” said Carnival Corporation VP of Management Systems James Van Langen. “We are very proud of this award and we will continue to maintain our focus on achieving environmental excellence and promoting clean technology.”
The New Economy has been giving out awards since 2011. The New Economy Awards section of the magazine seeks to recognize those industry leaders who have set out to establish progress – rather than rely on the status quo. The research body investigates firms across the world in order to garner an understanding of the texture and thread of commercial markets.
Carnival Corporation & plc is the largest cruise company in the world, with a portfolio of cruise brands in North America, Europe, Australia and Asia, comprised of Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard, Ibero Cruises, P&O Cruises (Australia) and P&O Cruises (UK).
Together, these brands operate 101 ships totaling 208,000 lower berths with eight new ships scheduled to be delivered between spring 2014 and fall 2016. Carnival Corporation & plc also operates Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. Traded on both the New York and London Stock Exchanges, Carnival Corporation & plc is the only group in the world to be included in both the S&P 500 and the FTSE 100 indices.
Source: Carnival Corp
MIAMI (Dec. 20, 2013) – Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the world’s largest cruise company, has been named the Best Marine Solutions Company in this year’s Clean Tech Awards by The New Economy.
The Clean Tech Awards are given out by The New Economy, a quarterly publication whose goal is to engender financial investment and encourage discussion and debate of appropriate strategies for the promotion of global economic growth. The award winners demonstrated a commitment to producing clean technology to improve the environment in 2013.
Carnival has a long tradition of making environmental sustainability and clean technology a corporate priority. This includes initiatives such as developing ground-breaking exhaust gas cleaning technology – known as “scrubbers” -- on a number of ships to reduce the amount of air emissions from using high-sulfur fuel. The scrubbers, which will be on 17 Carnival Cruise Line ships, nine Holland America Line ships, seven Princess Cruises ships and Cunard’s Queen Mary 2 by 2016, will meet and exceed the new regulations. AIDA Cruises has also announced a 100 million euro investment to protect the environment, particularly to install the scrubber technology.
“This technology is an accomplishment as well as an important milestone for our company,” said Carnival Corporation CEO Arnold Donald. “Working together with the EPA, U.S. Coast Guard and Transport Canada, we have developed a breakthrough solution for cleaner air that will set a new course in environmental protection for years to come.”
Other initiatives include Carnival’s goal to reduce greenhouse gas (GHG) emissions by 20 percent in 2015 from its baseline 2005 level. From 2005 to 2012, Carnival has reduced its emission rate by 16.7 percent, including a three percent decrease between 2011 and 2012. Carnival has installed water treatment plants on nearly half of its entire fleet of ships, and plans to install advanced versions of the treatment plants on new ship builds and will continually upgrade existing ones. It is Carnival’s corporate policy to never discharge untreated sewage, despite maritime law allowing it in specific instances.
“In the cruise industry, and truly for all industries, environmental responsibility is essential to running a successful business in the 21st century,” said Carnival Corporation VP of Management Systems James Van Langen. “We are very proud of this award and we will continue to maintain our focus on achieving environmental excellence and promoting clean technology.”
The New Economy has been giving out awards since 2011. The New Economy Awards section of the magazine seeks to recognize those industry leaders who have set out to establish progress – rather than rely on the status quo. The research body investigates firms across the world in order to garner an understanding of the texture and thread of commercial markets.
Carnival Corporation & plc is the largest cruise company in the world, with a portfolio of cruise brands in North America, Europe, Australia and Asia, comprised of Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard, Ibero Cruises, P&O Cruises (Australia) and P&O Cruises (UK).
Together, these brands operate 101 ships totaling 208,000 lower berths with eight new ships scheduled to be delivered between spring 2014 and fall 2016. Carnival Corporation & plc also operates Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. Traded on both the New York and London Stock Exchanges, Carnival Corporation & plc is the only group in the world to be included in both the S&P 500 and the FTSE 100 indices.
Source: Carnival Corp
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